Privacy Policy

This policy explains what information Greystone Automation ("Greystone Automation", "we", "us") collects when you visit greystoneautomationsystems.com, contact us, call or text our phone number, or work with us, and how we use and protect it.

Information we collect

• Information you give us: your name, business name, email address, phone number, and anything you write in a form, email, call or text message.
• Call and message information: when you call or text our number, we receive your phone number, the date and time, and the content of text messages you send us.
• Booking information: when you book a call through our scheduling tool, the details you enter there.
• Basic website data: standard technical information such as browser type and pages visited, used to keep the site working.

How we use it

• To respond to your enquiry, including calling you back or texting you back if we missed your call.
• To schedule, confirm and remind you about calls and appointments.
• To deliver and support the services you have engaged us for.
• To send text messages you have agreed to receive (see SMS Terms).
• To comply with legal obligations and protect against fraud or abuse.

We do not sell your personal information.

Text messaging (SMS)

If you give us your phone number and agree to receive text messages, or you call or text our number, we may send you messages about your enquiry, bookings and services. Message frequency varies. Message and data rates may apply. You can opt out at any time by replyingSTOP, and get help by replying HELP or emailinginfo@greystoneautomationsystems.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the sharing described in this policy excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Who we share information with

We only share information with service providers who help us run the business, and only as needed to provide our services:

• Telecommunications providers that carry our calls and text messages.
• Scheduling, email, form-handling and hosting tools that run our website and bookings.
• Authorities, when the law requires it.

These providers may only use your information to deliver their service to us.

How long we keep it

We keep information for as long as we need it to respond to you, provide our services, and meet legal and accounting requirements. If you opt out of texts, we keep a record of your opt-out so we don't message you again.

Your choices

• Reply STOP to any text message to stop receiving texts.
• Email us to ask what information we hold about you, or to correct or delete it.

Security

We use reasonable technical and organisational measures to protect your information. No system is perfectly secure, but we limit access to the people and tools that need it.

Children

Our services are for businesses and are not directed at anyone under 18. We do not knowingly collect information from children.

Changes to this policy

If we change this policy, we'll update the date at the top of this page.

Contact us

Greystone Automation
info@greystoneautomationsystems.com